Call Centre Expo
September 16th - 17th NEC, Birmingham, Hall 9 Stand D5.
This year Call Centre Expo will run from 16th-17th September in Hall 9 of the NEC in Birmingham. It’s a once in a year occasion to see what’s new, what’s changed, and network with others in the industry.
NewVoiceMedia Hosted Contact Centres will be appearing at this show in force. Our stand (D5) is twice the size of 2007 and sits just inside the main door. We'll be making a major announcement and product launch at the show, as well as showing product that add extra dimensions to our ContactWorld platform from our partners Aurix and the SWORD Group.
New Partnerships
NewVoiceMedia will be there with a large stand just inside the front door. We’ll be joined by our new partners, Sword Group (a Google Enterprise Partner) and Aurix (a speech analytics spin-off from Qinetiq).
New Services
We’ll be launching next generation ‘Customer Relationship Telephony’. According to Richard Pickering, Chief Architect NewVoiceMedia, it will be the most significant product to hit the contact centre market in over a decade.
We’ll show how ‘MediaPops’ – multi-tabbed screen-pops that are enhanced by search technology - can save call centres a fortune by presenting the agent with information about the caller gleaned across the entire company and/or the web in general.
New Products
We’ll also be showing our New Media IN Services, including a complete Hosted Contact Centre suite. New products include: ‘CTI-as-a-Service’ that enables anyone to implement CTI by just using an 08XX service; new home agent screens; and speech analytics from that optimise agent performance...
Who should attend?
Anyone who has a problem they need a solution to, an issue they need addressing, a thirst for knowledge they need quenching, or a product requirement they need fulfilling.
If you are a Director, Head of Department or Manager with responsibility for the strategic or operational running of a call or contact centre, or devising customer strategy, or devising customer strategy, working within:
Call & Contact Centres – Customer Service – Customer Experience Management – Marketing – Sales – IT – Telecoms – HR – Facilities Management - Operations
…then you should be joining your industry peers from all over the UK and Europe at Call Centre Expo in September.
Meet with like-minded industry colleagues to share new ideas and best practice, network and acquire valuable new business knowledge.
Click here to register in advance.