Our Business Drivers

Improving our customers' business performance
Our mission is to provide our worldwide customers with the virtual call centre technology and supporting services that enable them to dramatically improve their business performance at a critical time - when someone calls. We are on a mission to bring the call centre functionality that was once only available to the largest organisations into the grasp of SME market. Our customers can judge the difference we make by improving tangible metrics such as caller response time and call centre operational efficiency; through commercial measures of improved cross-selling and up-selling; through to the intangibles such as a positive caller experience that builds their brand value.

Developing win-win partnering programs
Our OEM mission is to provide our network partners and VAR channels with the most powerful hosted architecture and flexible Dynamic CTI-enabled modules to enhance their own portfolios. Our ACD, IVR, CTI, conferencing, voicemail, call recording and numerous other applications will continuously evolve to maintain industry-leading levels of integration, performance and flexibility. Our emphasis is on developing long-term win-win relationships with our partners.

Evangelising Individual Caller Treatment
Our vision is to create a world where each caller is treated as an individual: one that routes callers to 'their' agent and intelligently provides relevant marketing messages or targeted services during the call. It's a powerful commercial model with pervasive cross-selling, up-selling and information-harvesting potential.…

Increasing stakeholder value
NewVoiceMedia is a young and dynamic company: we attract top-level achievers and we foster an environment that encourages, excites and inspires people to deliver to their best potential. We are an equal opportunity organisation; people with diverse nationalities and interests are working together as a close knit team.

Our people pride themselves on going the extra-mile for our customers. We work hard not only because it is in our nature, but also because we personally know how important our solutions are to them.

We value the success of our customers and partners, the success of our shareholders, and the success of our own careers within the team.