Contact Centre Audio

Do you suffer from:

• Caller abandonment?
• Complaints about poor queueing music and repeated messages?
• Staff harassment caused by annoyed and bored callers?
• Extended call durations, due to callers not being ready with credit cards or account reference numbers?
  

Did you know?

• 70% of business calls are placed on-hold, queued or transferred
• 34% of callers will hang-up within 40 seconds if placed on-hold in silence. Many will not call back.
• 90% of callers will hang-up within 70 seconds if left listening to music
• 94% of marketing budgets are spent generating calls, with only 6% allocated to call management
• On hold customers have reported sales enquiries of 16-20%
• Information on hold is one of the most cost-effective marketing mediums available to business today.

Professional business audio and on hold marketing is vital to give your calls that great first impression. Sound great, add music or sound effects to add that special interest, and create a performances that not only keeps the caller on hold for longer, but also uses the on-hold time to sell!

In a little over a decade NewVoiceMedia (NVM) has established itself as the leading European supplier of professional In-queue  audio and messaging. We have over 3,500 customers in a diverse range of markets and applications, including blue-chip clients such as Sainsbury’s, Apple,  Hilton Hotels, Scottish Widows, Fuji, the AA, B&Q, British Gas...among others!

The benefits your operation needs

• Can be used for automated data collection such as customers surveys, payment services, ticketing, info desks...
• Increases caller retention during IVR messaging by helping you sound more professional, more interesting    – no more ‘Greensleeves’, scratchy voiceovers or background noise
• Prepare callers before transfer to agent – for example, saving 20 seconds each call by reminding the customer to ‘get your credit card ready’ adds up to a major increase in call centre productivity
• Reduce staff churn: answer FAQs automatically, leaving agents to do more interesting, more satisfying value-added work – and minimise in-queue complaints by delivering a better caller experience
• Increase revenue-per-call: adds cross-selling and upselling to in-queue marketing messages
• Provides wide range of voiceover styles, inc. all UK accents and languages, plus over 20 overseas languages 
• Our own recording studio blends voiceover and music to produce a performance – more than just a message