Call Recording and Monitoring

Introduction

For peace of mind and regulatory compliance, call centre managers and supervisors can record any call and monitor calls remotely. Using our secure resilient servers, we provide network-based call audio and data recording, allowing managers to search, download and analyse information anywhere, anytime.

The system can be easily set-up to record all calls or, say, 60% of inbound calls.

The real beauty of our network-based system is that there is no hardware to be purchased, managed or maintained - and it is a low-cost service that be used to enhance existing contact centres. And unlike hardware based systems - which are extremely expensive in the first place - a network-based solution means that calls can be recorded across all call centre sites simultaneously, even if the call is transferred from one site to an another elsewhere.

For ContactWorld users, call recording is now an affordable option.