| “The NewVoiceMedia technology has changed the way we think about network-based call centres”
Wes Groves, Systems Architect, BT |
 | “NewVoiceMedia provides us with a more strategic partnership than just a network provider: they enable us to reach our customers, and our customers to reach us”
Patrick Morgan, Operations Manager, Parcelforce Worldwide |
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“It has been commercially and technically reassuring to have a telephony solution that has been able to grow with us - we should save over £1M over the next 3 years”
Rachel Duffey, Operations Director, Payplan |
| "It was a very successful 'Go-Live' here today and everyone has been very pleased with the smooth introduction of ContactWorld. |
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“What Google did for advertising, and Salesforce.com did for CRM, NewVoiceMedia could do for telephony.”
Ajaz Ahmed, Founder of Freeserve |
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"Working with NewVoiceMedia on the IVR service has given Metavante a real strategic edge in this highly competitive market. This allows us to offer our clients a solution that is not only easy to implement, but also more cost effective and secure than traditional PIN Mailers”.
Kevin Kelson, SVP Payments Processing at Metavante |
| “The results have been astonishing.Throughout 2007 the inbound minutes handled by the NewVoiceMedia system ramped-up by 1880%, and everything was managed by us locally”.
CAB Northamptonshire Operations Manager, Martin Lord |
| “We see NewVoiceMedia as a strategic partner to LBM and ContactWorld’s capabilities really impressed us. We needed a solution that was robust and expect to use ContactWorld for a number of different projects in the future.” David Walters, CTO of LBM |
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“The team at NewVoiceMedia listened carefully to our vision and configured an industry-leading platform that gives us a real competitive edge.”
David Hawke, Monstertravel |
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| "NewVoiceMedia is bringing to the market the ability to take data inside the CRM system and more sensible interactions with your customers when they call - knowing a lot more about your customers, what they purchased previously, what interactions they made" David Beard, Sage CRM |
 | “Our objective is to capture the information we gather on our customers every day and to utilise it while the callers are in-queue. By migrating over to ContactWorld and implementing Individual Caller Treatment strategies we are well on our way to automating our processes ”
Lesley Reynolds, Customer Services Manager,
Plum Product |
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| “NewVoiceMedia understands how treating your customers as individuals leads to business success”
Paul Alexander, formerly pioneer of the Tesco Clubcard at Dunnhumby |
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