New case-based routing allows customers to quickly re-engage with the support agent or engineer that was handling their case.
NewVoiceMedia announce a new Patent which will enable customer information to be gathered from the Internet in real-time.
Cloud-based technology provides agile, flexible and cost-effective solution to manage spikes in demand.
NewVoiceMedia sponsored the 2011 Business Cloud Summit last week - a hugely successful event that generated many thoughts and ideas to consider. Click below to read more details and to see our interview from Cloud TV that day.
NewVoiceMedia's cloud-based technology now provides a mid-call IVR payment solution. ContactWorld is the first integrated contact centre solution to deliver this from the cloud, and is PCI Level 1 compliant.
Testimonials
"Previously if a customer called into our office with an issue they could speak with one of a number of people - each of whom may handle the call in a different way. There was no real consistency in the service we provided."
Gary Lewis, Product Business Manager, Signalling Solutions
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Real-time search set to revolutionise contact centre customer service
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