ContactWorld provides cloud contact centre solutions to organisations at a fraction of the cost of traditional systems. Clients range from large multi-centre operations with sales, support and help desks, to smaller companies who need an effective business telephony solution to manage their business.
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ContactWorld also provides a full Disaster Recovery solution that works alongside your existing technology.
ContactWorld for Salesforce offers an integrated solution to Salesforce CRM. It provides a single central source of information, so organisations can run their entire sales & customer service business using hosted technology.
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ContactWorld PCI enables organisations to deliver fully PCI-DSS compliant telephone-based credit card transactions, offering benefits for customers and businesses.
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"Our office was shut for a week due to extreme weather conditions, but with ContactWorld it was easy to set up all our Wine Advisors to work from home. It was business as usual as far as our customers were concerned!"
Cara Grant, Sales and Services Manager, Berry Bros & Rudd