Customer Support
Welcome to the NewVoiceMedia Support Portal, a free service for all ContactWorld customers.
Please call 0800 280 2888 or +44 207 206 8888 (option 3) to obtain a Support Portal login. This service is only avaliable for customers.
Click here for the Support Portal
The portal enables you to log a case, track its progress, add information to cases and communicate with NewVoiceMedia support staff. Within minutes of logging a case you will receive an email confirming the case with a unique reference number for tracking purposes.
If you have an urgent (P1 critical) case, please call 24 hour Support on 0800 280 2888 or +44 207 206 8888 (option 3).
You can also email Support at servicedesk@newvoicemedia.com
Follow us
Help Videos
Testimonials
"ContactWorld for Salesforce gives SHL agents a single, easy to use interface to manage calls and customer contact information"
Jag Tucker, Global Front Office Support Manager, SHL Group
