Using Hosted Telephony Solutions to Improve Customer Experience
NewVoiceMedia invite you to attend our webinar "Using Hosted Telephony Solutions to Improve Customer Experience"
THURSDAY, SEPTEMBER 9th, 11:00 BST (1 hour)
In this webinar you will be able to see how our ContactWorld technology is enabling software support and other customer service organisations to deliver service excellence, covering:
- How ContactWorld's intelligent call-planning can reduce abandoned calls
- Collecting post-call Customer Satisfaction survey data
- How rapid changes to call patterns can be adjusted for in minutes
- Using ContactWorld's Contact Manager solution to provide caller information to your agents
- Delivering cost and time saving benefits to you and your organisation
Who should attend?
- Software Support and Help Desk Managers
- Customer Service Managers
- C.I.O., C.T.O. and I.T. Directors
- Operations Directors
Event Details
Date: Thursday 9th September
Time: 11:00 B.S.T. (1 hour)
Registration
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Video Testimonial
"Previously if a customer called into our office with an issue they could speak with one of a number of people - each of whom may handle the call in a different way. There was no real consistency in the service we provided."
Gary Lewis, Product Business Manager, Signalling Solutions
Testimonial Customers
