Delivering Cloud Contact Centre Solutions
We developed our solution, ContactWorld, to provide contact centre technology as a true cloud service over the Internet, similar to the business models of Amazon, Google and salesforce.com. NewVoiceMedia clients benefit from enterprise- class contact centre functionality, at a fraction of the cost of traditional systems.
We invest in a network which delivers calls via your existing telephone infrastructure – maintaining high line quality. In addition, we use the internet to pass along previously collected information that relates the caller to your agent via a “screen-pop” to provide details on the caller.
Our clients range from small businesses with only a few people taking calls through to large corporations and multi-site contact centres with hundreds of agents.