agile


The contact centre of the near future

by Ashley Unitt

Today customers expect more from every business interaction. For many, this ‘interaction’ starts and ends with their contact centre experience. They expect a personalised and unique service each and every time through every channel. It is no longer acceptable to … View full article

Posted in: Call Centre Technology, Cloud Computing, Performance & Availability, Platform
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Six rules of the Cloud

by Ashley Unitt

In my previous blog post I talked about the reasons we started NewVoiceMedia. I also want to talk about some of the experiences we had before the business began, and how they led us to architect things in the way … View full article

Posted in: Call Centre Technology, Cloud Computing
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