Did you know that you’re responsible for protecting all your customers’ card data and payment details? Unless you’re able to prove you handle payments and store data in a way that’s PCI DSS compliant (Payment Card Industry Data Security Standard), … View full article

This Thursday 5th July our CTO Ashley Unitt will be delivering an educational seminar at PCI London.  This annual event is run in association with Visa Europe and aims to help organisations to reduce the risk and complexity involved with … View full article

Seeing Ashley’s excellent blog regarding PCI reminded me of another key problem in Call Centre credit card handling. He was explaining the perils of an IT department storing customer records, and the associated damage to a company’s reputation if a … View full article

I recently wrote about our new ContactWorld PCI mid call IVR product and the advantages it gives by removing the exposure of cardholder data to your call centre agents. That’s important, but it’s not the complete story. There is also … View full article

It’s no secret that becoming PCI DSS compliant is not easy. There are lots of technical issues that need to be overcome, some of which I blogged about earlier in the year. However the biggest issue in a secure process … View full article

Earlier this year the PCI Security Standards Council issued guidance on how to protect card data when taking payments over the telephone. Part of this guidance was information on how to handle telephone calls using voice over IP. The guidance … View full article

Initiatives like chip and PIN and 3D Secure have greatly reduced face to face and e-commerce credit card fraud so there is a shift to fraud involving telephone based payments. However there is still a lot of confusion around call … View full article