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NewVoiceMedia to deliver service excellence at Dreamforce 2014

by Nicola Brookes

Dreamforce, the world’s largest technology conference hosted by salesforce.com, is obsessed with creating an “attendee first” experience for all 130,000 of its guests in San Francisco next month. To help them achieve that objective, NewVoiceMedia has been selected for the … View full article

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Making CRM implementation and process updates as smooth as possible

Amanda McDonald by Amanda McDonald

While CRM implementation is often transformative to an organization’s success, it can be challenging for employees to learn how to successfully operate the new software and then adopt new procedures and business processes. Here are five tips for making the … View full article

Posted in: News & Events, Platform, Sales
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How CFOs plan to deliver on 2014 expectations [Infographic]

FinancialForce by FinancialForce

The CFO Alliance’s Annual CFO Sentiment and Planning Report – ‘How CFOs Plan to Deliver on Optimistic 2014 Company Performance Expectations’ - echoes a new era of CFO involvement. Conducted in November and December 2013, the survey includes 500 responses from … View full article

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Maximising your Dreamforce experience

by Nicola Brookes

The countdown is on. It’s now just 68 days until the world’s largest vendor-led technology event of the year! Yes, Dreamforce is just around the corner, and with more than 130,000 industry visionaries, product experts, and world leaders set to … View full article

Posted in: Cloud Computing, News & Events
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Outstanding customer satisfaction always fuels growth – part two

Tquila by Tquila

This post is the second part of Tquila’s interview with Dr. Steve Garnett, EMEA Chairman at salesforce.com, who attended one of the company’s All Hands events, before offering his insights on customer service, cloud computing, social media and more… (Read part … View full article

Posted in: Cloud Computing, Customer Service
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How Wowcher customers are wowed with NewVoiceMedia

by Nicola Brookes

Check out the video below to see Samantha Tomlinson and Julian Boardman explain how Wowcher has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service, with Salesforce integration. The UK’s second largest daily deals website … View full article

Posted in: Customer Service, News & Events
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Why VCs like NewVoiceMedia’s trajectory

by Martin Hill-Wilson

What can you do with $50m? Personally this is an exercise in creative imagination I find pretty easy! But I guess the leadership team at NewVoiceMedia have already honed their wish list for powering the globalisation game-plan. The news about … View full article

Posted in: Investment, News & Events
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$50m investment further validates cloud contact centre model

by Jonathan Gale

We’re excited to announce today that we’ve secured $50 million in a new round of funding led by top investor Technology Crossover Ventures (TCV) and joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion … View full article

Posted in: Investment
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