salesforce.com


You. NewVoiceMedia. Hang Up Happy.

by Nicola Brookes

After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events
Tags: | | | | | | | Leave a comment

NewVoiceMedia to deliver service excellence at Dreamforce 2014

by Nicola Brookes

Dreamforce, the world’s largest technology conference hosted by salesforce.com, is obsessed with creating an “attendee first” experience for all 130,000 of its guests in San Francisco next month. To help them achieve that objective, NewVoiceMedia has been selected for the … View full article

Posted in: News & Events
Tags: | | | | | | | | Leave a comment

Making CRM implementation and process updates as smooth as possible

Amanda McDonald by Amanda McDonald

While CRM implementation is often transformative to an organization’s success, it can be challenging for employees to learn how to successfully operate the new software and then adopt new procedures and business processes. Here are five tips for making the … View full article

Posted in: News & Events, Platform, Sales
Tags: | | | | | | | | | | Leave a comment

How CFOs plan to deliver on 2014 expectations [Infographic]

FinancialForce by FinancialForce

The CFO Alliance’s Annual CFO Sentiment and Planning Report – ‘How CFOs Plan to Deliver on Optimistic 2014 Company Performance Expectations’ - echoes a new era of CFO involvement. Conducted in November and December 2013, the survey includes 500 responses from … View full article

Posted in: News & Events
Tags: | | | | | | | | | | Leave a comment

Maximising your Dreamforce experience

by Nicola Brookes

The countdown is on. It’s now just 68 days until the world’s largest vendor-led technology event of the year! Yes, Dreamforce is just around the corner, and with more than 130,000 industry visionaries, product experts, and world leaders set to … View full article

Posted in: Cloud Computing, News & Events
Tags: | | | | | | | | | | | | | | | | | | | | | | | Leave a comment

Outstanding customer satisfaction always fuels growth – part two

Tquila by Tquila

This post is the second part of Tquila’s interview with Dr. Steve Garnett, EMEA Chairman at salesforce.com, who attended one of the company’s All Hands events, before offering his insights on customer service, cloud computing, social media and more… (Read part … View full article

Posted in: Cloud Computing, Customer Service
Tags: | | | | | | | | | | | | 1 Comment