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How SureFlap brought customer service in-house

by Jonathan Gale

Check out our new video below to find out how SureFlap brought customer service in-house with NewVoiceMedia’s ContactWorld for Service, integrated into salesforce.com. The leading provider of smart pet doors has been able to deliver a new customer focus strategy … View full article

Posted in: Call Centre Technology, Customer Service
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Dreamforce begins!

by Nicola Brookes

After months of counting down, Dreamforce, the world’s largest vendor-led technology event, is finally here! More than 130,000 people have now registered and we’re really excited to be involved. Here are just a few of our highlights to look out … View full article

Posted in: Call Centre Technology, Cloud Computing, Customer Service, News & Events
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Step into an augmented reality world at Dreamforce

by Nicola Brookes

Make sure you find time in your schedule at Dreamforce to visit NewVoiceMedia booth W222. You’ll be given an awesome free augmented reality t-shirt that allows you to ‘See Inside Your Customers’ – while giving you the chance to win … View full article

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Making it personal at Dreamforce

by Nicola Brookes

Salesforce knew it had something special when the greatest minds in SaaS and cloud computing got together for the first Dreamforce convention. Now running for another year, Dreamforce 2013 looks set to blow previous years out of the water with … View full article

Posted in: Call Centre Technology, Cloud Computing, Customer Service, News & Events
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Celebrating our world record 28 minute contact centre build

by Paul Turner

The Call Centre and Customer Management Expo yet again proved to be a huge success for NewVoiceMedia, and this year we were thrilled to conquer our ultimate challenge – building a fully integrated contact centre from scratch in less than … View full article

Posted in: Call Centre Technology, Cloud Computing, Platform
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Marc Benioff speaks at Disrupt SF 2013

by Nicola Brookes

TechCrunch Disrupt San Francisco was held last week, and Salesforce CEO Marc Benioff took to the stage to talk business strategy with TechCrunch founder and former co-editor Michael Arrington. Check out the video below to watch a great discussion about … View full article

Posted in: Cloud Computing, News & Events
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NewVoiceMedia can’t wait to see you at ACCE!

by Nicola Brookes

This week, we’re excited to be exhibiting at ACCE 2013! Presented by ICMI, ACCE is a premier global gathering for the contact centre industry and an essential forum for networking and sharing of proven best practices. Held in Seattle, WA, … View full article

Posted in: News & Events
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All aboard for London’s Customer Company Tour!

by Nicola Brookes

Last week we were really excited to be exhibiting at salesforce.com’s annual Customer Company Tour in London. Replacing the previous Cloudforce moniker, the event brought together leading Salesforce partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss … View full article

Posted in: News & Events
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Why NewVoiceMedia?

by Gary Lane

‘So why NewVoiceMedia?’ I was asked when it was announced that I would be moving on from salesforce.com – and in all fairness it was a great question. salesforce.com is a pretty cool company, it has founded and established the word ‘cloud’ … View full article

Posted in: General, News & Events
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