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How to include customers in the sales process

Shift CRM by Shift CRM

While Salesforce is often associated with tracking leads, managing contacts and deploying marketing campaigns, it has the potential to be utilized in a more unique way. In many respects, customers are the best sales people. There’s no denying the value that experienced sales professionals bring … View full article

Posted in: News & Events, Sales
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What you can learn about customer service from Marc Benioff

by Tim Pickard

Marc Benioff is a tech geek, a communications expert, an inspirational speaker and a philanthropist. Arguably, the real secret to his success is his ability to communicate. Anyone who’s been to Dreamforce will know exactly what I mean. He’s a … View full article

Posted in: Customer Service
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NewVoiceMedia announces sponsorship of Salesforce Essentials Tour APAC

by Nicola Brookes

NewVoiceMedia is proud to be sponsoring the Salesforce Essentials Tour across Asia Pacific over the next four weeks – be sure to come and see us! Whether you’re attending in Singapore, Melbourne, Sydney, Brisbane or Auckland, save a seat and … View full article

Posted in: News & Events
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NewVoiceMedia announces Gold Sponsorship of Salesforce World Tour NYC

by Nicola Brookes

NewVoiceMedia is proud to be a Gold Sponsor of Salesforce World Tour NYC on Wednesday, November 19th. Join us at Jakob J Javits Convention Center and see how you can connect your apps, devices, and customer data, all with one … View full article

Posted in: News & Events
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You. NewVoiceMedia. Hang Up Happy.

by Nicola Brookes

After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events
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NewVoiceMedia to deliver service excellence at Dreamforce 2014

by Nicola Brookes

Dreamforce, the world’s largest technology conference hosted by salesforce.com, is obsessed with creating an “attendee first” experience for all 130,000 of its guests in San Francisco next month. To help them achieve that objective, NewVoiceMedia has been selected for the … View full article

Posted in: News & Events
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