Welcome to The Evolution of Call Centres where I round up some of the more interesting and appealing news stories from the world of Call Centres, Cloud Computing and Hosted Contact Centres, sometimes adding a little commentary but always grouping … View full article

This time next week 30,000 clouderati will descend on the Moscone Centre in San Francisco for what’s billed as the Cloud Computing event of the year – Dreamforce. Now in it’s ninth year the Salesforce event has come to sum … View full article