An Introduction to NewVoiceMedia

Jonathan Grant, CEO

In this video Jonathan Grant, NewVoiceMedia CEO, shows how Hosted Contact Centres save money and increase agent productivity. You will see our 'ContactWorld' platform in operation at one of our customers, Cruise118.

In 2005, Bill Gates wrote a piece to his staff entitled “Internet Software Services” which pointed to the coming wave of software services that could be made available to the growing army of people that now had high speed broadband access in their businesses and their homes.

This new wave of opportunity threatened Microsoft’s traditional business model which was to sell software licences. The new revolution would see software services developed and only sold when people wanted them, available at the click of a mouse, as hosted applications.

Google have come to embody this in the world of search and advertising, and have been followed by a raft of others in their chosen disciplines.

Now the world of telephony is being transformed in a similar way - there has never been a company like NewVoiceMedia.

Just as Google allows you to access search, advertising and other applications at the click of a mouse from their massive data centres around the world, so NewVoiceMedia allows our clients to access Telephony services. For the first time in history, End Users or Service Providers can now set-up and operate a contact centre without any hardware, software or capital expenditure. We use similar (if smaller!) data centres as Google - but these hubs are also connected directly into the public telephone network as well as the Internet.

When BT signed their reseller agreement with us they didn't write a cheque for hundreds of thousands of pounds or dollars; we enabled them to share the platform with Tesco, Thomas Cook and Parcelforce among many others to deliver services to their clients. 

We do this from our application hubs around the world, and we do it a fraction of the price of traditional solutions – occasionally as low as 10%.

We enable the end user to configure their own solutions, there's no need for expensive hardware, consultants or systems integrators. We can work as a stand alone solution, or we can enhance your existing telephony investment. Even more frightening to the traditional hardware supplier, or old wave vendor to the Telco community, is how everything now happens at Internet speed.

If you find any of this exciting or want to discuss how we can help your organisation, please do call me – I am proud to be the CEO of a fantastic company. As the IT Director of one of Europe’s leading travel companies said to me recently: “You are going to conquer the World”. I can be reached on 0800 280 2888, Option 9.

I would love to tell you about our business and how we can work together. We are looking for partnerships, and ways of letting people know that the world has changed. We are part of the revolution and it is a fun place to be.

Jonathan Grant, CEO