During sales and service conversations, the minds of salespeople and customer service agents meet those of prospects and customers. And throughout these conversations, your customers will make some of their most important decisions.
Technology can help you understand when and how to connect with your customers, providing detailed insight into the customer situation. The true value of technology is only realised when it is coupled with the power of the individual; their skills, intelligence, emotion and will to succeed.
Connect 2016 will show you how to combine technology investments with the power of the human mind to change the way you think about Sales and Service forever.
Understanding how customers and prospects (and even your agents and reps) think is the most effective way of helping your people sell more and serve better.