Unify Access to Valuable Customer Data
ContactWorld also integrates seamlessly with Salesforce.
Users benefit from a single, easy to use interface to manage their calls, and view all contacts, accounts, leads, opportunities and cases.
- Dynamic Routing of calls based on fields in Salesforce.
- Pause and Resume call recording
- Transfer card payments to PCI compliant IVR
- Prioritise VIP callers, hot opportunities or callers with higher SLAs.
- Announce inbound calls to the agent with a link to the caller's details.
- Complete access to the customer's call history.
- Easily manage outbound campaigns.
- Real time access to call recordings.
- No need for the CTI adpator.
- Works with Mac and PC.
One simple monthly fee covers you for as much or as little as you need. From £30 per user per month, ContactWorld for Salesforce is a pay-as-you-go Contact Centre solution.
Please contact us for international pricing
What about the CTI adaptor?
If you're looking for an integrated telephony solution with Salesforce, you've probably heard about the CTI adpator.
It's an extra piece of software you have to download to make other integrations work. It's not compatible with all telephony hardware. Older operating systems, such as XP, may need additional software for it to work. And it only works with Windows.
ContactWorld integrates with Salesforce at the cloud level - its just like installing any other managed package from the AppExchange.
YOU DON'T NEED THE CTI ADPATOR WITH CONTACTWORLD FOR SALESFORCE.
Customers
"If ContactWorld for Salesforce was taken away from us we would really struggle to offer the service that we do"
Pandora Harrison, Future Leaders
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Video Testimonial
"Previously if a customer called into our office with an issue they could speak with one of a number of people - each of whom may handle the call in a different way. There was no real consistency in the service we provided."
Gary Lewis, Product Business Manager, Signalling Solutions
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