“because of NewVoiceMedia our new recruits are speaking our language on day three.”
It still surprises people on the other end of the phone when we know who they are before they even begin talking
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless and that was very useful for us
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
We pride ourselves on our relationship with our owners and guests. But it was clearly time to take our contact centre to the next level in order to provide consistent and high quality service.
We are set to quadruple our customer base this year, so doing things in an unstructured way wouldn't work. We needed to handle more contacts in a smarter way