Our work with First Call Helpdesk Download Case Study

First Call Helpdesk have now driven down their call abandonment rate to 1%, an all-time low for the company. Their old, static system not only dropped calls, it also offered no visibility or insight and no business flexibility. But now, with NewVoiceMedia’s ContactWorld First Call Helpdesk benefits from:

  • Live statistics on calls taking place and any callers who were queuing to speak with an operator.
  • The flexibility to allow supervisors or agents to work remotely when required.
  • The ability to self-manage and configure the system.

On average our technical helpdesk receives over 70,000 calls per year, and thanks to ContactWorld we are able to manage these seamlessly

Jane Midwood
Operations Manager

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