Future Leaders is a non-profit organisation whose main objective is to recruit, train and develop head teachers for secondary schools. When recruiting, they deal with a vast amount of inbound and outbound calls and needed something that integrated with Salesforce® as that is where all their candidate records sit. This need for integration is why they chose NewVoiceMedia’s ContactWorld, and now they enjoy the following benefits:
- Immediate caller identification through CLID and screen pops
- Full visibility of previous contact communication leading to personalisation and greater efficiency
- Agent whispers to increase agent performance and improve customer satisfaction
ContactWorld for Salesforce® enables all incoming enquiries to be dealt with by Future Leader's own expert staff, allowing the team to provide applicants with a fast and personalised response. As an organisation that carries out mass recruitment we now have a really easy way of recording every call that was made. We also now have the ability to easily monitor how long calls take, how many calls a day and it's all going into Salesforce®.