Gigaclear offers ultra-fast fibre broadband – up to 1,000Mbps – to the home. It is seeing a phenomenal take-up, on target to quadruple its customer base in the next twelve months. As Keith Floodgate, Head of Customer Care points out, this rapid expansion presents any company which is focused on improving its customer experience with significant challenges.
By using NewVoiceMedia’s technology, Gigaclear is able to improve the customer experience during a period of fast growth
- 90% of calls answered within 30 seconds
- Less than 5% call abandonment rate
- Improved agent development
- Enhanced call centre management
To see how, download the Gigaclear case study.
We had to look for a platform that was scalable and easy-to-use but didn't disrupt our existing infrastructure. Plus we wanted someone we trusted and could work with.