Our work with Global DMS Download Case Study

Global DMS® is a leading provider of web-based valuation software in the US. They provide clients in the real estate industry with compliant management software for appraising residential and commercial property. With such a large and growing customer base, Global DMS needed to make sure that its staff could really meet the needs of a diverse range of businesses. ContactWorld for Service has offered clear benefits such as:

  • Improved first contact resolution as over 85% of cases are resolved within the same week
  • Extensive reporting ensures that Global DMS has full visibility of its sales and support teams
  • The benefits of NewVoiceMedia’s omni-channel infrastructure
  • Salesforce® integration with NewVoiceMedia

I was extremely impressed by NewVoiceMedia’s ‘all hands on deck’ approach to fixing our problems. The amount of attention we received was mind-blowing.

Kelly Ann
Tech Support Manager

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