Our work with Incerts

Incerts helps schools throughout England and Wales to use teacher assessment strategically to improve their pupils' learning. Our office is certainly not a call centre, but we need to manage incoming telephone calls very effectively to maximise the quality of the support we provide.
ContactWorld for Salesforce® links our telephones to our CRM system so that as soon as the telephone rings we have immediate access to all the information we need to help the caller. After only a very short time this is having a dramatic, positive impact on the service we give to schools.

Dr. Ian Billups

Sell more. Serve better. Grow faster
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