NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless and that was very useful for us
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
We pride ourselves on our relationship with our owners and guests. But it was clearly time to take our contact centre to the next level in order to provide consistent and high quality service.
We are set to quadruple our customer base this year, so doing things in an unstructured way wouldn't work. We needed to handle more contacts in a smarter way
NewVoiceMedia has helped reduce customer wait time by over 30%
"Team leaders and directors have easy access to performance data"
We now have detailed insight into
our entire business
Answering 80% of incoming calls within 20 seconds
NewVoiceMedia’s ContactWorld solution
has been an absolute game-changer
for the growth of our sales floor