Our work with Labor First Download Case Study

Labor First LLC is a retiree benefit management company that offers customised retiree healthcare plans as well as group private healthcare exchange solutions. They currently support 30+ unions and public sector clients with over 25,000 members. They differentiate their business by providing personalised and exceptional customer services and to do this they knew they had to ensure first call resolution. Since implementing Salesforce® and NewVoiceMedia, Labor First has seen an incredible 16.9x return on investment as well as the following benefits:

  • Flexible working
  • Dynamic routing
  • Improved customer service
  • Call recording
  • Scalability
  • Reporting and dashboards

Labor First has seen an incredible 16.9x return on investment with NewVoiceMedia in our first year. Our advocates are also handling 10x the number of phone calls compared to last year, which is approximately 100-500 calls a day with the same staff.

David Zawrotny
Chief Operating Officer

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