PhishMe has been at the forefront of the fight against cybercrime since 2008 and has seen some phenomenal growth over recent years.
Helen May, Inside Sales Manager, controls PhishMe’s international sales team from London, and set out its challenges. One obstacle was call connection rates: potential customers were simply not picking up the phone. Secondly, Helen sought a way to train and develop her sales team more effectively. Lastly, Helen wanted to improve her reporting capability
Through NewVoiceMedia’s technology, PhishMe achieved the following benefits:
- 25% improvement in connection rates
- 60+ minutes saved per rep, per day
- Real-time reporting and analytics
- Improved team performance
To find out more download the PhishMe case study.
We can now produce tangible numbers to go back and say ‘this is the best practice and this is why some reps are out performing others'.