Our work with Platform Black Download Case Study

With 11 million members in the UK and 24 million across Europe, this highly-seasonal business wanted a single cloud solution to provide the ultimate in scalability. ContactWorld from NewVoiceMedia ticked all the boxes incorporating both the outsourced and in-house team, delivering automated responses via an IVR system and providing call recording. Further benefits for Photobox in choosing NewVoiceMedia are:

  • Call plan flexibility
  • Improved customer experience
  • Agility & scalability
  • Outsource management
  • Remote working

NewVoiceMedia offered us the best solution for our business requirements. The technology was quickly deployed, it brought all our existing and disparate phone systems into one platform and we could also do deep analysis on our customer service performance so we can be really responsive and agile when it comes to making improvements.

Helen Ellis
Director of Customer Experience

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