Signalling solutions is a major signalling contractor in the UK. Their main challenge was to develop a service and support organisation integrated into their salesforce package. NewVoiceMedia’s seamless integration with Salesforce® and the big cost saving appeal of the cloud is why they chose ContactWorld:
- No intrusive installations, no software, no hardware, designed and implemented in a couple of days.
- Created consistency for all technical enquiries
- Service control suite provided flexibility and full data analysis
Previously if a customer called into our office with an issue they could speak with one of a number of people - each of whom may handle the call in a different way. There was no real consistency in the service we provided.