Our work with Signalling Solutions

Signalling solutions is a major signalling contractor in the UK. Their main challenge was to develop a service and support organisation integrated into their salesforce package. NewVoiceMedia’s seamless integration with Salesforce® and the big cost saving appeal of the cloud is why they chose ContactWorld:

  • No intrusive installations, no software, no hardware, designed and implemented in a couple of days.
  • Created consistency for all technical enquiries
  • Service control suite provided flexibility and full data analysis

Previously if a customer called into our office with an issue they could speak with one of a number of people - each of whom may handle the call in a different way. There was no real consistency in the service we provided.

Gary Lewis
Product Business Manager

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