because of NewVoiceMedia our new recruits are speaking our language on day three.
It still surprises people on the other end of the phone when we know who they are before they even begin talking
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless and that was very useful for us
We are set to quadruple our customer base this year, so doing things in an unstructured way wouldn't work. We needed to handle more contacts in a smarter way
We now have detailed insight into
our entire business
Answering 80% of incoming calls within 20 seconds
NewVoiceMedia’s ContactWorld solution
has been an absolute game-changer
for the growth of our sales floor
"NewVoiceMedia generates reports in real time…. This has increased our sales by 30%"
Over 85% of cases are resolved within the same week.