Our work with World Travel Holdings Download Case Study

WTH investigated both in-house and cloud solutions. They decided the cloud solution offered clear advantages to their business: easy to deploy, no requirements for additional IT or infrastructure costs, and no maintenance or upgrades.  ContactWorld offered a one-stop shop for all WTH’s telephony requirements, which included results such as:

  • Increased booking conversion by 2% over a 12 month period
  • Reduced customer service costs by 23% year on year
  • WTH benefit from whispers, skill-based routing and many more!

I was impressed by ContactWorld in a number of ways: how we could save money and more importantly how it integrated into our business processes.

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