Automated phone questionnaires

Automated Surveys and Data Collector

Capture Information the Smart Way
Voice forms offer you a powerful, automatic way to collect and analyse information over the phone. Use it to filter job applicants, collect customer feedback or run competitions. Use it to collect employee job sheet information, collect data for marketing calls to action, filter information from callers in a crisis, or simply to collect callback details if your contact centre is busy.

Some examples

HR Teams: Data Collector can save you hours of time sorting applications on basic characteristics. You can set up Data Collector to filter on certain questions "Do you have a university degree?" for example. Want to test their comprehension of English? -Data Collector can play them a short passage and ask them questions. Or let them tell you why they want the job in two minutes to see how logical, clear and enthusiastic they are. Too busy to listen at work? Download recordings to your iPod or other MP3 player and listen to them whenever you want.

Police: Filter calls to incident rooms at busy times, for example when incidents are first made public, or after media appeals for information. Stack the odds in your favour by asking "Have you seen this child in the last 12 hours?" - and making sure all the positives are automatically routed to a detective immediately. Automatically assign different leads to different detectives or teams based on the type of information the caller has, his location or time of call.

Marketing Professionals: Use Data Collector as part of an integrated call to action spanning telephone, SMS and Internet. Run competitions or votes across multiple brands with minimal admin overheads. Automatically capture postcode and mobile number information for export to your marketing databases or CRM systems. Use different regional accents to ask the questions, based on the calling line ID. Ask different questions depending on whether you recognize the caller's number, or based on the answer to previous questions.

Market Research Professionals: invite your panellists and respondents to call in to your Data Collector survey at a time that suits them. Analyses responses automatically, either as a stand-alone survey or integrated with web-based panels, for example. Data Collector gives you a cost effective and convenient way to collect information from respondents who may not have Internet access or are seldom available for standard telephone interviews.

Sportsmen and Women: Use Data Collector to collect amateur league results every weekend, and key data directly to the web or import it into spreadsheets. Record whatever information you want - final scores, timings and scorers, half time scores, attendances, yellow and red cards, matches postponed or abandoned. Put Data Collector to work today and free up some of your own time at the weekend.

Data Collector's intelligent questionnaire routing function allows you to choose which question to ask based on the answer to previous questions. You can have up to 500 possible questions, and ask (and collect the answers to) up to 32 of them. NewVoiceMedia's technology can recognise spoken answers to questions or record numbers entered on the phone keypad. You can export data to databases or spreadsheets, post it on to web pages, used it to route callers to a live person, or store and forward audio files time and CLID-stamped MP3s or .wav files.

Benefits

  • helps you be more efficient: Use your time more effectively by letting Data Collector ask the questions, capture the answers, analyse them, sort them, prioritise them and action them.
  • Reduce the paper trail by interfacing outputs from Data Collector with your existing IT systems. NewVoiceMedia will securely store all Data Collector data for you.
  • improves your reliability: Data Collector never makes mistakes, and never gets bored.
    helps you through busy periods: There's no need to incur huge costs and tie up your whole team during busy periods - let Data Collector handle overflows and prioritise callers for responses.
  • helps your organization work 24/7: Data Collector is always ready to capture information - in the early hours or at weekends, which allows your callers to contact you at a time convenient for them.
  • helps you react fast: In an unpredictable world, you need to be able to deal with the unexpected. NewVoiceMedia can have a simple Data Collector up and working for you in minutes. 
     

Features

  • 500 questions, 32 answers
  • Intelligent questionnaire routing
  • DTMF (touch tone) and speech recognition in multiple languages
  • Configurable based on caller line ID
  • Unlimited file size for recorded answers
  • Outputs formats in XML, HTML, MS Excel, VoiceXML, SQL, plain text, .wav and MP3
  • Call forwarding based on answers to questions
  • Fully compatible with other ContactWorld features
  • A wide variety of voice talent available to ask the questions, or you can supply your own