ContactWorld for Disaster Recovery
You never know when disaster will strike your business. Unplanned events such as extreme weather, strikes and technical outages can all have a serious impact on your business operations.
ContactWorld for Disaster Recovery is a cloud solution that works alongside your existing technology, enabling your call centre to run smoothly in all eventualities.
How does it work?
- We configure the carrier network so that, when needed, calls can be diverted to ContactWorld
- We provide you with a separate DR termination (landing) number which is ready to receive calls
- When needed, calls to your number are delivered to the DR termination number on the ContactWorld platform
- Your agents log into ContactWorld, from wherever they are, and answer calls to your number as normal
Click diagram to enlarge.
Key Benefits
ContactWorld for Disaster Recovery is an innovative new approach to providing a robust DR plan for your business. We harness the power of cloud computing to deliver a real alternative to traditional solutions, at a fraction of the cost.
You benefit from enhanced features, and increased flexibility, to keep you running - no matter what challenges your business faces.
- Reduce your operational costs - no upfront investment and flexible pricing based on actual usage gives you a robust solution that costs at least 60% less than traditional solutions
- Maximise agent availability - relocate agents to anywhere with phones and web-enabled devices; agents' homes, temporary offices or a disaster recovery site
- Fast activation - we can start distributing calls to your agents within minutes and changes can be made with ease
- It's painless - you don't have to be a technical expert to set it up with our user-friendly online portal. Once you've completed this easy step, we do the rest for you
It's web-based, so you can:
- Make changes remotely and instantly to react to the situation
- Update messages and menu options
- Route priroty calls ensuring valuable or vulnerable callers are dealt with first
The service is activated with one phone call to the NewVoiceMedia service desk and the switchover is initiated in minutes.
You can replicate your existing call plan, or implement an alternative, in ContactWorld. In addition, whilst in DR, you will be able to use the full functionality of ContactWorld.
Testimonials
"ContactWorld proved invaluable in keeping us up and running when we had a major problem with our hardware in our call centre. The switchover was seamless so there was no impact on service to our members." Geoff Lewis, Network Manager, RCN
"Last winter was certainly challenging as a result of the adverse weather conditions; with ContactWorld it was simple to divert all calls to our agents homes and provide continuous service to our customers - no mean feat when all around us was grinding to a halt!" Cara Grant, Sales & Services Manager, Berry Bros & Rudd
"Our agents were able to log into the system from where they were stuck and dealt with calls as if they were in the office. The DR functionality, so far, has proved priceless," Jag Tucker, Global Front Office Support Manager, SHL
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