Sell more. Serve better. Grow faster.
ContactWorld for Sales integrates with Salesforce Sales Cloud® to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology.
ContactWorld for Service integrates with Salesforce Service Cloud® to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.
Grow your business with improved efficiency, reduced churn and greater customer advocacy.
A game changing increase in fundraising of 225%
…16.9x return in investment…
Better sales performance on a global scale
…intensely personalized service, enhancing the customer experience
…revolutionizing customer experience and increasing the efficiency of sales and service teams
As a customer of NewVoiceMedia, our focus is the success of your business. The customer success program supports and enables you and your business to achieve award winning standards.
Awarded to NewVoiceMedia and SHL, the global leader in talent measurement, in recognition of our unique technology partnership which has resulted in measurable improvements to SHL’s global customer experience.
Gold & Silver for Sales &
NewVoiceMedia, a leading global provider of cloud contact center solutions, has been honoured twice in the ninth annual Stevie Awards for Sales & Customer Service.
2015 Service Rising Star &
2015 Service Elite award
The Rising Star award recognizes NewVoiceMedia for its market impact in diverging a true cloud, omni-channel contact center for Salesforce® customers and its achievements in dominating the AppExchange as the highest-rated Cloud Technology Integration (CTI) application.