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Manage Multi-Channel
Customer Interactions

Mult-Channel Customer Interactions

Integrate Salesforce with your communication channels for better sales, marketing and customer support.
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99.999% Availability
Guaranteed

Availability Guaranteed

We guarantee 99.999% availability and are the only cloud contact center provider to publish performance data.
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Sales & Marketing

Drive sales figures and effective marketing campaigns with a solution that frees the sales team from their desks and targets customer communications.
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Beyond Telephony

Move on from your initial telephone system to a more sophisticated solution that delivers the calling experience your customers want.
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Customer Service Champions

Customers are at the heart of what you do, so having a contact center solution that delivers a personalized customer experience is vital.
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Moving to the Cloud

Moving everything to the Cloud could seem like a scary prospect but with NewVoiceMedia we offer a step-by-step approach to Cloud-based contact centers.
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Our Products

ContactWorld for Sales and Marketing

ContactWorld for Sales and Marketing

Bring sales and marketing closer together to measure, monitor and execute campaigns with greater precision. Track activity levels, conversion ratios and campaign ROI to give greater insight into the effectiveness of the sales and marketing process.
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ContactWorld for Service

ContactWorld for Service

Great customer service is hard to imitate. ContactWorld for Service allows you to personalize customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.
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ContactWorld for cell phone

ContactWorld for cell phone

For organizations with field-based teams cell phone call recording is an invaluable tool. Complaint resolution and training is made easy with a complete record of calls made. And if you're using Salesforce CRM, calls are logged against your leads and contacts.
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ContactWorld for Salesforce

ContactWorld for Salesforce

Providing a seamless integration to Salesforce CRM, ContactWorld for Salesforce is an out of the box solution that unifies access to valuable customer data across an organization.
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ContactWorld for Disaster Recovery

ContactWorld for Disaster Recovery

ContactWorld for Disaster Recovery is a cloud solution that works alongside your existing technology, enabling your call center to run smoothly in all eventualities.
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ContactWorld for PCI

ContactWorld for PCI

Simply and easily take processing credit card payments out of scope of your PCI DSS accreditation by implementing ContactWorld for PCI. A fast and flexible solution from a PCI Level 1 accredited supplier.
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ContactWorld for IVR

ContactWorld for IVR

Interactive Voice Response (IVR) technology gets a bad press. Poor experiences with endless menu options, confusing navigation and stilted messages have left a lasting impression with the customer, but now is the time to change that with NewVoiceMedia's IVR solutions.
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How ContactWorld supports your role