Watch our video and see how NewVoiceMedia
helped customers Hang Up Happy!
Learn How these ideas led to over $1Billion in added Revenue for Salesforce.com
Integrate Salesforce with your communication channels for better sales, marketing and customer support.
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We guarantee 99.999% availability and are the only cloud contact center provider to publish performance data.
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Bring sales and marketing closer together to measure, monitor and execute campaigns with greater precision. Track activity levels, conversion ratios and campaign ROI to give greater insight into the effectiveness of the sales and marketing process.Find out more
Great customer service is hard to imitate. ContactWorld for Service allows you to personalize customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.Find out more
For organizations with field-based teams mobile call recording is an invaluable tool. Complaint resolution and training is made easy with a complete record of calls made. And if you're using Salesforce CRM, calls are logged against your leads and contacts.Find out more
Providing a seamless integration to Salesforce CRM, ContactWorld for Salesforce is an out of the box solution that unifies access to valuable customer data across an organization.Find out more
ContactWorld for Disaster Recovery is a cloud solution that works alongside your existing technology, enabling your call centre to run smoothly in all eventualities.Find out more
Simply and easily take processing credit card payments out of scope of your PCI DSS accreditation by implementing ContactWorld for PCI. A fast and flexible solution from a PCI Level 1 accredited supplier.Find out more
Interactive Voice Response (IVR) technology gets a bad press. Poor experiences with endless menu options, confusing navigation and stilted messages have left a lasting impression with the customer, but now is the time to change that with NewVoiceMedia's IVR solutions.Find out more