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IT Engineer

NewVoiceMedia global offices require an all-round IT professional to work in a busy & rapidly growing environment supporting the daily operations successfully. We are looking for an enthusiastic and professional person with excellent infrastructure and networking skills, who will be able to support, develop and enhance a broad range of systems. An outgoing personality and strong interpersonal skills will be essential to work as part of the IT team

Key Responsibilities:

  • Install, maintain, troubleshoot, upgrade and support systems hardware and software on both Windows PC and Mac OSx devices as required
  • Set up new computing resources for users, and assist with requirements that are created in our growing business
  • Manage incoming service requests on a regular basis as well as assisting with helpdesk inquiries and desktop support tickets through Salersforce.com
  • Good understanding of network technologies
  • Monitor the production infrastructure components and respond to warnings and alarms. Invoke appropriate escalations
  • Software Installation and troubleshooting
  • Microsoft Office 365, Azure AD and SCCM support
  • Remote user IT support for global offices
  • Mobile device configuration and administration

Required experience and qualifications:

  • Experience as IT Support or Systems Administrator 
  • Proven skills in following documented policies and procedures
  • In-depth knowledge of desk operating systems Win 7 - Windows 8, Mac Osx Mavericks, Yosemite and El Capitan
  • Active Directory skills including user management, DHCP, DNS AND Group Policy and security
  • Ability to understand operating procedures
  • Good analytical skills and excellent communication skills (Verbal and written)
  • Can do attitude and good team spirit
  • Strong troubleshooting and problem solving skills

Desired Skills:

  • Knowledge/Experience in Active Directory administration
  • Microsoft Office365, SCCM and Intune administration
  • Experience of troubleshooting office network and printers

This job description is not exhaustive and will also be subject to on going review in conjunction with the post holder and in light of the changing needs of NewVoiceMedia.

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