Our work with Brightpearl

NewVoiceMedia is helping us provide outstanding customer service to our customers. Call handling activities now seamlessly integrate with Salesforce®, enabling us to identify callers, prioritize calls and deliver a completely personalized, world-class customer experience. Furthermore, as ContactWorld is based in the cloud, staff are able to work remotely; whether at home or in different countries. We currently have agents in the UK and US, all logging on to the same system.

James Scott
SVP Customer Success

Sell more. Serve better. Grow faster
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