It’s been easy to onboard our reps and the productivity benefits are significant.
NewVoiceMedia’s technology does everything we want and more. The integration with Salesforce is seamless
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
We are set to quadruple our customer base so doing things in an unstructured way wouldn't work.
NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor
NewVoiceMedia offers everything we need
NewVoiceMedia has helped reduce customer wait time by over 30%
…a great new contact center and highly motivated customer engagement team