It’s been easy to onboard our reps and the productivity benefits are significant.
Our growth has come from identifying the right companies to call and contacting them in a proactive way.
We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
All calls are logged on Service Cloud®, we now know our performance and resolution rates have improved significantly.
NewVoiceMedia offers everything we need
NewVoiceMedia has helped reduce customer wait time by over 30%
…a great new contact center and highly motivated customer engagement team
…revolutionised BMJ’s customer services with full visibility of customer communications
"Team leaders and directors have easy access to performance data"