Our work with TrinityM Limited Download Case Study

TrinityM is an exciting start-up in claims outsourcing with a revolutionary business model, it has a passion for great customer service while controlling indemnity spend to deliver market-leading results for clients. Neil Hopkinson (Commercial Director) had five clear reasons for choosing NewVoiceMedia to provide the cloud contact center technology:

  • Scalable technology
  • Number set-up is quick and easy with human-friendly software
  • Call recording is accurate and instant to prevent fraud
  • Skills-based routing vital for complex claims management
  • Cost-effectiveness for a growing outsourcing business

Integrating the best available systems to provide flexible and scalable options for claims management is a hallmark of the Trinity Claims service, and the NewVoiceMedia cloud architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively.
We are passionate about delivering market-leading customer service and wanted a reliable, highly functional system that fitted both our short-term goals and future expansion plans. ContactWorld ticks all the boxes, offering us an efficient contact center to help us provide excellent service to our customers.

Neil Hopkinson
Finance Director and Co-Founder

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