SAN FRANCISCO, March 25, 2014 – NewVoiceMedia, a leading global provider of cloud contact centre solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents.
The expansion reflects NewVoiceMedia’s commitment to providing best-in-class support to its worldwide customer base, while meeting increased regional demand for its flexible solutions that deliver ground-breaking customer experience and drive high-performing sales and marketing teams.
Recent research from NewVoiceMedia revealed that half of US consumers are likely to share poor customer service experiences in person and online, highlighting the need to deliver innovative customer service. To do so, more and more US companies, such as Topcon Positioning Systems and Trinity Claims, are turning to NewVoiceMedia’s true cloud solutions to deliver personalized and unique customer experiences, quickly and securely.
“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact centre market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are.”
To secure its position as global partner of choice for cloud contact centre technology, NewVoiceMedia is rapidly expanding its North American presence with the recent openings of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region. Its growing North American presence will maintain well-established partnerships with US-based companies such as Salesforce.
These moves are fueled by NewVoiceMedia’s continued revenue growth and increasing customer base. The company is growing at more than twice the rate of the quickly expanding cloud contact center market and has doubled its staff over the last year to accommodate growth.