How we can help you

Inside Sales

ContactWorld for Sales integrates with Salesforce Sales Cloud® to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making.

Customer Service & Support

ContactWorld for Service integrates with Salesforce Service Cloud® to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.

Intelligent IVR

Intelligent IVR

Intelligent IVR provides prompts, self-service, call routing, dynamic menu options and personalized messages.

Dynamic Routing

Dynamic Routing

Dynamic routing using the information you have in Salesforce® to deliver the call to the best person.

Incoming Caller Information

Incoming Caller Information

Automatic screen pops with incoming caller information, contact and case records for faster first call resolution. Record every call for better quality and training.

Over 300 Salesforce® customers choose NewVoiceMedia

  • Seamless Salesforce® integration means no switching between screens to get things done.
  • Enable your reps to automatically connect with your highest quality leads and track results all through Salesforce®.
  • Coach your team to make smarter and more effective decisions through real-time call and engagement metrics.
  • Be where your customers are by bringing all channels together in Salesforce®.
  • Our global, cloud platform is designed to grow with you.
  • Great AppExchange reviews – Rated 4.9/5.0

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Why NewVoiceMedia

Low up-front costs

Low up-front costs

Pay only for the seats that you need and easily scale up as you grow. No need to overbuy based on predictions of future predictions.

Easy to use

Easy to use

Our interface is easy and intuitive. If your sales and service agents know Salesforce® they’ll be able to use NewVoiceMedia.

Get started quickly

Get started quickly

Get up and running in a matter of days, not months.

Pure cloud solution

Pure cloud solution

No hardware, software or equipment to purchase and manage, we manage everything for you.

Global

Global

Whether you do business in a single country or around the world we can support you. Our platform is global with data centers and telecommunications solutions around the world.

Reliable

Reliable

Never miss a call, you can depend on us. We guarantee 99.999% availability.

Leading solution for Salesforce

Leading solution for Salesforce

We offer the deepest and most complete integration with Salesforce® Service and Sales Cloud.

Modern design

Modern design

Our enterprise-grade multi-tenant platform was designed using the most advanced techniques and supports call centers with thousands of agents. Our interfaces are browser-based and were designed from the start without any application downloads making them secure and easy to manage.

Frequent product updates

Frequent product updates

Our modern architecture allows us to continuously improve our product with frequent feature updates. That means no more waiting for long release cycles.

Customer Reviews

MobileIron

Making customers successful is critical to our long term growth and NewVoiceMedia has been a key partner.

Mike McCarron
Vice President of Customer Success

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Canadian Cancer Society

A game-changing increase in fundraising of 225%

Catherine Moore
Senior Director, Strategic Engagement & Platform Development

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Colloquy

…revolutionizing customer experience and increasing the efficiency of sales and service teams

Lynne Koreman
Vice President

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WGBH

…everything we need so that we can best respond to and engage with our community

Becky Levy
Associate Director, Member Services and Development Operations

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