Intelligent Communications Platform
Join up all your communications channels without expensive, disruptive hardware changes and plug straight into Salesforce for full access to your hard-won CRM data.
A single platform for Sales and Service success
Our Intelligent Communications Platform helps you:
- Connect simply with any external data source using our APIs
- Create a 360 degree view of your customer
- Turn connections into successful conversations
Free your team to be their best
Make sure all your people are pulling together
The Intelligent Communications Platform doesn’t just deliver detailed CRM data; it gives you and your managers the reports and analytics you need to track and train your teams, making every contact count. You can be sure your people are consistently giving their best every day.
Automated configurable call recording makes coaching and training easier and faster. Real-time activity tracking helps you to identify and replicate successful behaviour. And a gamification module can get your people pushing themselves to hit best practice with every customer contact.
Explore our platform
ContactWorld for Sales
Integrates with Salesforce Sales Cloud®.
It helps you focus on the right leads, automates the dialing process and presents local calling numbers to increase pick-up rate. It also has detailed reporting and dashboards that allow for greater insights that support better decision making.
ContactWorld for Service
Integrates with Salesforce Service Cloud®.
It’s the first global, true-cloud contact centre solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the appropriate agent, delivered with all of the customer history so every contact can be handled efficiently and professionally.