Intelligent Communications Platform

Join up all your communications channels without expensive, disruptive hardware changes and plug straight into Salesforce for full access to your hard-won CRM data.

A single platform for Sales and Service success

Our Intelligent Communications Platform helps you:

  • Connect simply with any external data source using our APIs
  • Create a 360 degree view of your customer
  • Turn connections into successful conversations

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A Single Platform For Sales And Service Success

Free your team to be their best

Focus on the right leads

Focus on the right leads

The Intelligent Communications Platform helps your salespeople focus on the right leads. It automatically sends their best prospects to the top of the list, with the details they need to find individual insights for each sales pitch.

Work across any channel

Work across any channel

If you’re running a service center, NewVoiceMedia's platform lets your people work across email, voice and social media to resolve queries quickly. They can see every fact from every previous touchpoint to help them pinpoint what’s important today.

Instant access to customer information

Instant access to customer information

Instant, effortless access to customer and prospect information means your people have everything they need to say the right thing, right away. So you can be converting leads into sales quicker than ever – or keeping your customers happy and loyal for longer.

Salesforce

Make sure all your people are pulling together

The Intelligent Communications Platform doesn’t just deliver detailed CRM data; it gives you and your managers the reports and analytics you need to track and train your teams, making every contact count. You can be sure your people are consistently giving their best every day. 

Automated configurable call recording makes coaching and training easier and faster. Real-time activity tracking helps you to identify and replicate successful behaviour. And a gamification module can get your people pushing themselves to hit best practice with every customer contact.

Consistency across every channel, device and location

The Intelligent Communications Platform means your customers and prospects can communicate via the channel that suits them.

Your people can work with them across voice, email and social media freely and seamlessly. And they can do this from your premises, from home or in the field, from any device. With no extra infrastructure barriers or spiralling costs.

Explore our platform

ContactWorld for Sales

Integrates with Salesforce Sales Cloud®.

It helps you focus on the right leads, automates the dialing process and presents local calling numbers to increase pick-up rate. It also has detailed reporting and dashboards that allow for greater insights that support better decision making.

Learn more

ContactWorld for Service 

Integrates with Salesforce Service Cloud®.

It’s the first global, true-cloud contact centre solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the appropriate agent, delivered with all of the customer history so every contact can be handled efficiently and professionally.

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