Personalized campaigns mean individual customer connections.

Supervisors:

  • Quickly log and track rep performance.  Create targeted prospect lists based on any field in Salesforce® to focus your team on calling the best leads and tracking each engagement. 
  • Connect reps with hot leads more quickly.  Dynamic lists are continuously refreshed, so reps always call the best leads, improving the chances of success.

Agents:

  • Streamline the call process and create more meaningful connections.   Eliminate manual dialing and remove the chance of misdialing. Plus automated screen pops puts the customer’s data history at your fingertips to drive a more engaging conversation.

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Which dialer is right for me?

Managers can choose from the two modes, to ensure the perfect fit for their team's style of working

Real-time visibility

Preview mode

The agent clicks a ‘Dial’ button to connect each call, with the opportunity to skip and flag any calls not made.

Allows time for research and is ideal for more complex calls.

Remote management

Automatic mode

As soon as the agent is presented with the next contact record, the contact is automatically dialled.

Removes the wait time between connections and is ideal for calls that are similar in nature.

Industry reports show that a dialer can increase the average number of dials per day by 73% for outbound prospecting and 49% for inbound qualification.”

Bridge Group Inside Sales report 2012

Key features

  • Auto dial functionality based on Salesforce® lists and campaigns
  • Prioritize calls using any combination or criteria
  • Track all activity & report using Salesforce® tools & dashboards
  • Dynamic dial lists that update with new contact information based on real-time data
  • Create dial lists from targeted reports to ensure sales is connecting with the best leads
  • Automated local CLID presentation when calling to improve connection rates
  • Call activity and recordings logged automatically

NewVoiceMedia’s ContactWorld solution has been an absolute game-changer for the growth of our sales floor.

Dan Rose
CEO, Six Pack Shortcuts

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