Express

Essentials

Premium

Call Recording Storage

30 days

90 days

1 year

Call Routing

Call Steering

Call Steering

Account Owner Routing

Outbound CLID

1 per account

5 per account

50 per account

Dialing Modes

Click-to-dial

Click-to-dial

Dialer with Dynamic Dial Lists

Inclusive Connected
Customer Minutes

2,000 Connected Customer
Minutes

2,000 Connected Customer
Minutes

2,000 Connected Customer
Minutes

Express

  • Call Recording Storage

    30 days

  • Call Routing

    Call Steering

  • Outbound CLID

    1 per account

  • Dialing Modes

    Click-to-dial

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Plus:

  • Screen-pop (CLID match)

  • CRM Auto-Sync

  • Voicemail

  • Overflow Calls to Outsourcers

  • SF1 Integration

  • Supervisor Portal

  • Configurable Outcome Codes

  • Disaster Recovery

Essentials

  • Call Recording Storage

    180 days

  • Call Routing

    Call Steering

  • Outbound CLID

    5 per account

  • Dialing Modes

    Click-To-Dial

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Everything in Express plus:

  • Supervisor Monitoring

  • Emergency Call Routing

  • Flexible Working

  • Flexibile Outbound CLID

  • Link to Call Recording in SF

  • Global Office Reporting in SF

Premium

  • Call Recording Storage

    3 years

  • Call Routing

    Account Owner Routing

  • Outbound CLID

    50 per account

  • Dialing Modes

    Dialer with Dynamic Dial Lists

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Everything in Select plus:

  • Click-to-Call Back

  • Donwload Call Recording API

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