Build on a solid foundation

Once you have WFM delivering optimized resource scheduling, you can extend functionality to deliver yet more insight.

  • Real-time adherence – Know whether staff are working to the schedules published
  • Optimization – Automatically optimize breaks to improve service levels
  • Holiday Management – Online portal enables agents to request leave and supervisors to authorize taking service levels into account
  • Simulation – Simulate scenarios and results
  • Blended & non-blended omni-channel – Optimize your scheduling across all contact channels

See how it works

Key benefits

  • Minimize complexity – A single, pre-integrated platform, seamlessly connecting your WFM and telephony
  • Maximize resources – One schedule to meet forecast demand
  • Meet SLA’s – Stay focused on delivery with scheduling and optimization

…a great new contact center and highly motivated customer engagement team

Carole Edwards
Head of Customer Contact,

Discover more

See the power of Perform
Book a demo
Contact Us Try us for free