Thinking about moving away from the headache of on-premise equipment?

Gone are the days when contact centers required acres of server racks, switches, routers and computers. A cloud contact center from NewVoiceMedia provides a superior alternative to on-premise solutions and the technology head-aches that go with them.

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Zero Cap-Ex

Zero cap-ex

Cloud computing offers a pay-as-you-go “software-as-a-service” commercial model, which means you do not need capital expenditure to invest in your infrastructure. Instead you pay a monthly license to access a multi-tenant cloud environment delivering 99.999% availability, disaster recovery and fully up-to-date functionality to all customers.

Flexibility

Flexibility

The cloud delivers a far more flexible solution to organizations than on-premise equipment. Instead of making an investment to cover your maximum levels of activity, you can simply pay for the number of licenses you require and upscale or reduce these inline with your business requirements.

End of Life

End of life

As soon as you invest in on-premise technology, you have to think about what you will do when it goes “end-of-life” i.e. when it is so old your supplier will no longer guarantee to maintain it, and you’ll need to make another heavy capital investment to update your technology. With cloud solutions, you are always up-to-date with the latest version of the product you are using, meaning your organization is always benefitting from improvements and new features, without having to make any updates yourself.

Time to Deploy

Time to deploy

Installing and integrating traditional on-premise equipment in a contact center or business can take months, even years, and require a substantial amount of time to train users. Cloud solutions, such as ContactWorld can be ready in weeks, sometimes days or even hours, which mean you are delivering added value to your organization as soon as possible.

…a robust platform providing the business with a granular level of reporting

Amie Chalk
CRM Manager,
Time Inc UK (Ltd)

Disaster recovery

Every organization needs to consider how it would operate in case of disaster or other event that means the workforce cannot get to their usual place of work. ContactWorld delivers this functionality as standard to all its customers. The contact center can be run remotely as required with users logging in from any location that provides internet and telephony access. You can also deploy ContactWorld as a disaster recovery solution in parallel to your existing on-premise equipment should this be appropriate.

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Start small

Moving to the cloud is a significant business activity, that’s why we’ll move with you and only when you are ready to. Organizations with larger contact centers often start by moving a specific team or department to ContactWorld before rolling out the new technology to the rest of the business.

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