Real time administration suite
When it comes to managing contact centers, the ability to adapt and react as quickly as possible to situations is highly important to deliver exceptional, personalized service. ContactWorld’s Real-Time Administration Suite gives you the capacity and the tools to be proactive when you deliver service.
Watch the demo on NewVoiceMedia’s ContactWorld Real-Time Administration Suite to see:
- How you can set up dashboards and views to simplify management
- How ContactWorld’s tools allow you to make quick and simple changes in real-time
- Call monitoring and agent control in action
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