DMG Consulting: Cloud-Based Contact Center Infrastructure Market Report 2013/2014

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DMG Consulting: Cloud-Based Contact Center Infrastructure Market Report 2013/2014

This report from DMG Consulting casts an analytical eye over the use of cloud across the market, exploring its uses for omni-channel, providing management tips, and looking at the adoption of cloud-based contact center infrastructure solutions.

Download this report to find out:

  • How the cloud will revolutionize the way you serve customers
  • How to use the cloud to implement an omni-channel customer contact center
  • Which channels the cloud can support and how to use them

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