The outlook of social customer service
The growth of customer service via social channels is still is in its infancy. That said, it has made incredible strides over the last few years. From a scarcely noticed category of social engagement managed by non-customer service teams to the emerging model we see today.
Social customer service is being fitted into the discipline and infrastructure of multi-channel customer service, but how does it fit? In this whitepaper we take a look at the use of social networks and their proliferation through society and how that impacts the contact center and customer service.
Download this whitepaper to find out:
- Which social channels are best for your business
- How you can monitor social through other technologies and respond in real time
- The opportunities available to you through adopting social customer service
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