Meeting the needs of the omnichannel customer

With Art Schoeller (Forrester), Carole Edwards (Vax) & Tim Pickard (NewVoiceMedia)

Customers are omnichannel but they don’t know it, channel is irrelevant, they use a multitude of devices and channels to reach out to your business.

Their expectations have dramatically risen and today’s contact centre is struggling to meet their demands. Discover how cloud technology can enable swift adoption of context sensitive channels to build the contact center of the future.

Watch Art Schoeller (Forrester), Carole Edwards (Vax) and Tim Pickard (NewVoiceMedia) as they got a market and customer perspective on how cloud technology can enable swift adoption of context sensitive channels to build the contact center of the future.

About the author

Art Schoeller Art Schoeller Vice President, Principal Analyst serving Application Development & Delivery Professionals

As vice president and principal analyst at Forrester Research, Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises

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