John Goodman, A customer experience researcher, innovator and entrepreneur

This insightful webcast focuses on how businesses can enable their service teams to deliver positive customer experiences every time. John discusses both the strategy and technology mix every customer service team should consider.

Mr. Goodman, the author of Strategic Customer Service and Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service will share his findings behind the "Customer Experience 3.0", including 10 technologies to make staff and customers successful in a way your CFO and CMO will love.

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